Refund policy

1. Returns Policy

1.1 Eligibility: We accept returns within 14 days from the date of purchase. To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging. Customized products are NOT eligible for return. Used returns may be subject to restocking fees.

1.2 Return Process: To initiate a return, please contact our customer support at FinAndFurDesign@gmail.com. Provide your order number and details about the item you wish to return. We will guide you through the return process.

1.3 Return Shipping: Customers are responsible for return shipping costs, except in cases where the return is due to a defect or error on our part. We recommend using a trackable shipping method.

1.4 Refund Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Refunds are issued based on the original payment method.

1.5 Restocking Fee: A 20% restocking fee will be applied to all returned items that are not defective or damaged. Returns must be received within 14 days of delivery in original packaging and in resalable condition. Shipping costs are non-refundable and return shipping is the customer’s responsibility unless the item is defective or we shipped the wrong product. Refunds will be issued minus the 20% restocking fee after the returned item is inspected.

  • Restocking fee: 20% of item price.
  • Eligibility: Returns received within 14 days, unused, in original packaging.
  • Shipping: Original shipping charged is non-refundable; customer pays return shipping (unless defective/wrong item).
  • Inspection: Refund issued after inspection, less 20% restocking fee.
  • Exclusions: Final sale items, clearance, or items marked non-returnable.

2. Refunds Policy

2.1 Refund Eligibility: Refunds are processed for eligible returned items. If your return is approved, the refund will be initiated promptly.

2.2 Refund Timeframe: Please allow 7 business days for the refund to be processed. The actual time may vary based on your payment provider.

2.3 Refund Method: Refunds will be issued to the original payment method used for the purchase. If the original payment method is unavailable, the refund will be issued in the form of store credit.

2.4 Non-Refundable Items: Certain items, such as gift cards or custom items, are non-refundable.

3. Exchanges

We currently do not offer direct exchanges. If you need a different size, color, or item, please follow the standard return process and place a new order.

4. Damaged or Defective Items

4.1 Damaged Items: If you receive a damaged item, please contact us immediately with photos of the damaged product and packaging. We will provide instructions on the next steps.

4.2 Defective Items: If you believe you have received a defective item, please contact us with details and photos. We will assess the situation and provide guidance on returns or replacements.

5. Shipment Refusal

If a customer refuses a shipment, the following terms apply:

5.1 Responsibility for Costs: The customer will be responsible for all shipping costs incurred, including original outbound shipping and return shipping fees.

5.2 Refund Processing: Any refund issued will be reduced by the aforementioned shipping costs. The remaining balance will be refunded to the original payment method within 7 business days of receiving the returned shipment.

5.3 Condition of Goods: Refused shipments must be returned in their original, unopened condition. Damaged or opened items may be subject to additional restocking fees or may be ineligible for a refund.

5.4 Notification: Customers must notify our customer service team within 24 hours of refusing a shipment to initiate the return process. Failure to notify may result in delayed or denied refunds.

5.5 Exceptions: If the shipment was refused due to an error on our part (e.g., incorrect items sent or damaged goods), we will cover all associated shipping costs and issue a full refund upon receipt of the returned items.