Shipping policy

1. Processing time

Orders are typically processed within 2 business days. Processing may take longer during peak seasons, holidays and promotions.

2. Where we ship

  • United States: standard domestic shipping. Free shipping on orders over $50. Rates are shown at checkout.
  • United Kingdom (Great Britain only: England, Scotland and Wales) and Australia: see Section 3.
  • Northern Ireland: we don't currently ship to Northern Ireland.
  • Other countries: not currently available.

3. UK and Australian orders: duties and taxes paid at checkout

  • Prices are shown in your local currency (GBP or AUD) and include VAT/GST and import duties. There's nothing extra to pay on delivery.
  • International orders are sold by Global-e (Global-e US Inc.), our merchant of record through Shopify Managed Markets, on our behalf. Global-e collects payment, duties and taxes, and your receipt may show Global-e. Global-e's Terms of Sale and Privacy Policy are shown at checkout and also apply.
  • We ship UK and Australian orders from Minnesota, USA, by UPS. Shipping costs are charged on all international orders. The shipping cost and estimated delivery time for your address are shown at checkout before you pay.
  • Payment options at checkout may include cards, Shop Pay, Apple Pay and Google Pay. PayPal isn't available for international orders.

4. Tracking

You'll get a confirmation email with a tracking number when your order ships.

5. Delays

Delays caused by weather, customs or carriers can happen. We'll let you know about significant delays.

6. Lost, stolen or damaged parcels

Email finandfurdesign@gmail.com if a parcel is lost or arrives damaged.
- US orders: we're not responsible for packages lost or stolen after the carrier marks them delivered.
- UK and Australian customers: goods remain our responsibility until they're delivered to you (or to someone you nominate), and your statutory rights are unaffected.

7. Address accuracy

Please give a complete, accurate address. Re-delivery costs caused by an incorrect address may be charged. For UK and Australian parcels that are refused, not collected, or returned as undeliverable, see Section D of our Returns & Refunds Policy.

8. Restrictions

Some items may not be available in every country. Any unavailable items will be shown at checkout.

9. Contact

finandfurdesign@gmail.com · Fin & Fur Design LLC, 6926 Brackin Rd SE, Alexandria, MN 56308, USA