Shipping policy

1. Processing Time

Orders placed with Fin & Fur Design are typically processed within 2 business days. Please note that processing time may be extended during peak seasons, holidays, or promotional periods.

2. Shipping Methods

2.1 Domestic Shipping: We offer standard options for domestic orders within The United States. Shipping costs and delivery times will vary based on the selected method.

2.2 International Shipping: Fin & Fur Design also provides international shipping options. Customs duties and taxes may apply for international orders and are the responsibility of the recipient.

3. Shipping Rates

Shipping rates are calculated based on the weight of the items in your order and the destination. You can view the shipping costs during the checkout process before completing your purchase.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can track the status and location of your order using the provided tracking information.

5. Shipping Delays

5.1 Unforeseen Delays: While we make every effort to meet estimated delivery times, unforeseen delays may occur due to factors such as weather, customs processing, or carrier issues.

5.2 Communication: In the event of a significant delay, Fin & Fur Design will notify you promptly and provide updates on the status of your order.

6. Lost or Stolen Packages

Fin & Fur Design is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. Please ensure that the shipping address provided is secure and accurate.

7. Address Accuracy

It is the responsibility of the customer to provide accurate shipping information. Fin & Fur Design is not liable for any delays or additional costs incurred due to incorrect addresses.

8. Shipping Restrictions

Some items may be subject to shipping restrictions based on regulations in certain regions. Fin & Fur Design reserves the right to cancel orders that cannot be shipped to specific locations.

9. Returns Due to Shipping Issues

If your order is returned to Fin & Fur Design due to an incorrect address or other shipping issues, we will contact you to arrange reshipment. Additional shipping charges may apply.

10. Contact Information

If you have any questions or concerns about the shipping policy of Fin & Fur Design, please contact our customer support team.